Refund policy

 

Returns & Exchanges

We want you to be completely satisfied with your Hen Paper purchase. We offer a 30-day return policy from the date you receive your order.

How to Return Your Item

If for any reason you're not happy with your purchase, please email us at returns@henpaper.com within 30 days of delivery to request a return and make sure to include your name and order number. Once your return is approved, we will provide instructions on how to send your package back to us. To ensure a smooth return process, please wait for our confirmation before shipping your item.

Questions?

If you have any questions regarding returns or exchanges, please don't hesitate to contact us at returns@henpaper.com.

Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and details at returns@henpaper.com so we can assist you and make things right.

Items Not Eligible for Return

• Custom or personalized items
  
• Sale items
• Gift Cards

Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved, a refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.